COVID-19: Payment and Cancellation Messaging from Insurers

March 25, 2020 4 min read
Payment and Cancellation Messaging from Insurers

AS COVID-19 continues to have a major impact on the Canadian economy and individual households, many insurers recognize some people are stressed financially and they are putting measures in place.  This is a live blog of how Canadian insurers are helping their clients ease this financial stress.  If you are an MIG client and concerned about your upcoming payments – reach out to us.


Declaration of Emergency Endorsement is in effect. This means that there will be no cancellation of policies for SGI CANADA personal lines or commercial property policyholders, if their policy expires during the Emergency situation or due to non-payments during the Emergency situation, for a period of up to 30 days past the end of the Emergency situation. However, in no event will the extension be more than 120 days in total, following the expiry or termination.


Accounts Receivables will be introducing new flexible payment options for vulnerable customers on a case-by-case basis. Options that could be considered to help these customers include: 

  • Delay payments up to one month without penalty 
  • More leniency with waiving NSF and reinstatement fees


Aviva fully supports government directions and advice on reducing the risk of COVID-19, and recognizes that the closure of businesses and other measures has created a lot of uncertainty for customers. To help with that, they are:

  • Temporarily suspending policy terminations for non-payment of premium
  • Temporarily suspending NSF fees
  • Working with customers who are currently facing policy termination in order to defer payments, as appropriate


The NSF fees will be waived until further notice. Wawanesa will anticipate that they will do so until May 25, 2020. Attempt to avoid policy cancellation for non-payment of insurance premiums until further notice. Wawanesa anticipates that this will be until at least May 25, 2020. 

They will support the deferral of payments on a case by case basis. Provide for flexible payment options upon request.

Peace Hills

Peace Hills understands that these may be financially challenging times for many customers. They are evaluating on a case-by-case basis for customers that have concerns about upcoming payments due to the current economic circumstances related to COVID-19.

Portage Mutual

They understand that the situation is evolving rapidly and that customers may need clarification about their account. They want to be as flexible as possible to help alleviate worries during such a precarious time. To that end, they have agreed to support their broker partners and customers by implementing the following directives:

  • Temporarily suspending NSF fees
  • Temporarily suspending policy terminations for non-payment of premium
  • Working with customers who are currently facing policy termination in order to defer payments, as appropriate


SMI realizes this situation continues to change rapidly and personal financial difficulty over the coming months may be a concern for many of our policyholders. To help ease these concerns, they are taking several measures to ensure clients payment options are as flexible as possible during this time:

  • If you usually pay your premium in full at renewal but may be unable to do so this year, please contact your insurance broker who will help you choose a more flexible payment option
  • We are working with your broker to make every attempt to avoid policy cancellations for nonpayment of insurance premiums
  • If you receive a notice of cancellation, please contact your insurance broker to work on finding a solution to keep your policy in force. You can also make a payment online or through your financial institution

As an industry, we are all doing as much as we can to support each other and all insureds in this trying, unprecedented situation.  Contact our customer care team if you have any concerns about your upcoming payments or renewals.

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Written by

Davis started in the insurance industry in 2009. He completed a Bachelor of Business Administration-Marketing at the University of Winnipeg in 2017 and us currently completing a Master of Management Innovation at Queens University.  He obtained his full CAIB designation in 2016, has his LLQP certification in 2018 and is currently working on his CIP designation. Although his everyday function is not primarily as a broker, as he works on sales and marketing strategy, he enjoys the opportunity of applying his insurance and corporate innovation knowledge to find new ways to integrate technologies to innovate and make insurance simple, easy and clear.