Make A Claim

When you buy insurance, you always hope you never need to use it. In the event of damage to your home, property or business, we’re here to help get you back to your normal as quickly as possible.

Moose eating flowers with broken fountain

Accidents happen, and we’re here to help.

To make a claim call: 1-888-452-7165.

For after hours claims, please call: 204-985-1200
If your policy is with Intact Insurance call: 1-866-464-2424
If your policy is with Red River Mutual call: 204-324-4269

Step by Step

  1. Contact us and file a claim

    Contact our claims team as soon as possible to let us know what has happened. You can do this either online or by email or contact us on 204-272-4709.

  2. Provide details

    Our claims team will process the details of your claim. We know that your situation is likely a stressful one, and our team is here to help and guide you through each step.

  3. Claim review

    Prior to review, you will be asked for any necessary supporting documentation. Once your claim is filed by a claims handler, and depending on the type of claim, you’ll be notified by our team as to how long your claim review should take.

  4. Decision

    Once we have all of the details, your claim will be reviewed. After a decision is made, you’ll be notified of the decision and next steps in settling your claim.

What am I covered for?

To make sure you’re up to speed with how your insurance works and what you’re covered for, read over your policy wording before starting a claim. If you have an MIG My Insurance account, log in now and review your policy wording. Otherwise, please take a look at the documents we emailed to you when you bought your policy or made a change to your cover – one of these will contain your policy details.

What documents do I need?

Depending on the circumstances of the claim you may need to provide supporting documentation, such as receipts, photographs for damaged areas or even videos if possible. We’ll let you know exactly what you need as we work through the claims process.

Is it easier to make a claim online?

Completing your claims form online can save you time because it means we’ll have the initial information and can get to work. We’ll give you a call the next business day and work with you through next steps. Remember to keep supporting documents close to hand.

How long will my claim take?

This can vary based on the nature of the claim itself, but our goal is to process your claim as quickly as possible. Our goal at each step is to help you move closer to a conclusion. To keep you updated on claim progress, we’ll be in touch at regular intervals, giving you the opportunity to ask any questions you may have.